Henry Hedden
67 Prichard Ave., Somerville, MA 02144
Objective
Information technology position in technical support, network administration, or systems administration
Skills
Operating systems administration (Windows, MacOS, Linux/Unix), network protocols, Bash, Perl, SQL, Bootstrap, Python, Java, C++, C, PHP, HTML, CSS, JavaScript, XML
Certification
CompTIA A+ certified, April 2024 – April 2027
Relevant Experience
- Computer Technician, SEEM CollaborativeStoneham MA, December 2023 – June 2025.
- Provided technology support for the administrative office and surrounding area schools.
- Monitored Spiceworks ticket system and completed tickets for hardware and software support.
- Maintained user LAN & Wireless networks, email login accounts, password resets.
- Installed, integrateed, and configured new computer systems and hardware for users.
- Retail Sales Associate,
Staples Acton MA, May – December 2023.
- Helped customers find products, provided customer support, handled returns.
- Programmer Intern, ReGame-XR Lab, Northeastern University
Boston, MA, June – August 2022.
- Collaborated with interdisciplinary team to design and build an educational computer game.
- Designed user interface in C# and Unity.
- Used Jira and Git to assign tasks and track changes.
- Technology Intern, ESM Software
Boston, MA, June – August 2022.
- Investigated best method for updating online knowledge base.
- Identified which resources in knowledge base were missing.
- Updated web pages with embedded videos and replaced Flash format videos with MP4 format.
- Network Administrator / Technology Instructor, Emagination Tech Camps
Connecticut, June – August 2021.
- Taught technology workshops to campers ages 8-17 in a classroom setting
- Worked with CTO to set up and maintain a campus network of approximately 80 machines
- Web Development Intern, Solbid, Lowell MA, January – March 2020
- Developed web application features with PHP, Bootstrap, and MySQL
- Programming & Web Development Intern, Titan AES, Somerville MA, January – May 2019
- Used MongoDB to create an API
- Wrote Python scripts to parse JSON
- Developed single-page web application with AJAX
- Developer Intern, Isovera, Waltham MA, September 2018 – January 2019
- Developed Bash script using jq to parse JSON and curl to interface with the GitHub API
- Learned to create websites using Drupal
- Used Git and GitHub for version control
- IT Intern, Concord Municipal Light Plant, Concord MA, August – December 2017
- Worked on project to reconcile discrepancies with electronic parking meters and their data in a data management system to support PayByPhone
- Used Excel formulas to analyze data
- Used IPS data management system
- Software Development Intern, Ekotrope, Boston MA, February – April 2017
- Developed web-based application in Java
- Used the D3 JavaScript library to enable creation of graphs in SVG
- Created styles for web pages using Less stylesheet language
- Used Mercurial version control software
- Software Development intern, Cengage Learning, Boston MA, January 2015
- Tested MindTap web application
- Took tutorials on AngularJS and Git
- Counselor-In-Training, National Computer Camps, Fairfield CT, July 2014
- Answered student questions and helped them with their worksheets in daily classes covering C++, Java, and BASIC programming languages.
- Independently taught optional workshops on web design (HTML & CSS)
Education
University of Massachusetts, Lowell, MA
Information Technology, B.S., February 2021
Certificate in UNIX/Linux Operating Systems, August 2020
Courses included: Linux/Unix Systems Administration, Project-Based Information Systems, Shell Programming, C Programming, Data Structures in C, C++ Programming, Java, Java for Web Development, Introduction to XML, Microsoft Office, Statistics, Computer Ethics
Middlesex Community College, Bedford, MA
Computer Science Transfer, A.S. May 2018
Courses included: Operating System Basics and Security, Introduction to Computer Security, Data Structures, Programming I (C++), Programming II (Java), Programming III (Java), Assembly Language
Minuteman High School, Lexington, MA
Vocational Major: Computer Technology
High School diploma and vocational certificate